After-Sale Service

Explain warranty terms, return procedures, warranty checking, and forbidden operations related to mining equipment, including costs and compensation rules.

Warranty

Calculation method:

Free after-sales service and warranty service are provided within 180 days from the date of shipment. If the out-of-warranty miner needs to be returned to the factory, all logistics, customs clearance, and maintenance costs will be borne by the customer.

Machines that need to be returned or exchanged under warranty must be sent to Jinglemining company first, and we will send you a new machine only after we have received and verified that it is the machine we sold.

How to check warranty

Jasminer:

Customers outside China: https://www.jasminer.com/#/support/searchsn

Chinese Customers: https://zh.jasminer.com/#/support/searchsn

Ipollo:

https://ipollo.com/ (online customer service feedback in the lower right corner)

Other brands:

Send an email to servicecenter-ludwig@jinglemining.com for inquiries

Return-to-factory fee

① Customers outside China:

When returning the product to our company/manufacturer, the customer is responsible for the shipping cost, while our company/manufacturer covers the customs clearance fees.

Once it is repaired and sent back, our company/manufacturer will bear the logistics cost, and the customer will bear the customs clearance fee.

② Chinese Customers:

Mail it back directly, and the express delivery fee will be half of each.

③ Shipping & Clearance fee:

Jasminer - Customer bears the shipping & clearance cost to the company, the company bears the back shipping & clearance cost.

iPollo - Customer bears the shipping cost to the company, the company bears the back shipping cost. Customer bears all clearance cost.

Bitmain - Customer bears the shipping cost to the company, the company bears the back shipping cost. Customer bears all clearance cost.

Goldshell - Customer bears the shipping cost to the company, the company bears the back shipping cost. Customer bears all clearance cost.

iBeLink - Company bears all shipping cost. Customer bears all clearance cost.

SuperScalar - Company bears all shipping & clearance cost.

Hashrate income compensation rules

If the machine is under warranty and needs to be returned to the factory for free repair and replacement, the computing power loss during the period can be replaced by our company/manufacturer's machine according to the currency currently being mined by the machine and the real-time income. The income during the period is switched to the customer's wallet address.

Forbidden operation

① If the warranty label or serial number (SN) of the product is torn or removed, the product is damaged due to unauthorized disassembly within the warranty period, the warranty will be void.

② Confirm the machine usage instructions and operating specifications. For details, refer to the machine instruction manual and relevant sales/after-sales personnel. If the machine is damaged due to misoperation by the customer (such as connecting to the wrong voltage), the warranty will be void.

③ Any modifications made by the customer within the warranty period, such as adding cooling systems, modifying fans, heat sinks, or altering power cables, the warranty will be void.

④ If you change the SN code of the machine shell without permission, the warranty will be void once discovered.

Precautions

① If you find the miner is damaged, scratched, or the warranty label has fallen off/damaged, you must notify our office immediately (within 24 hours) for clarification, otherwise the warranty will be invalid.

Jingle Mining provides 24/7 Assistance on your orders and products.

To reach out for any after-sales issue, please contact us,
providing your Serial Number and specify one of the issues below:

1. Logistics Problem: contact@jinglemining.com

1) Shipping delay
2) Custom clearance delay
3) Delivery delay

2. Quality issue: servicecenter-ludwig@jinglemining.com

1) Outer parts damage
2) Does not work when plugged in
3) No Hashrate/ loss of Hashrate

OUR AFTERSALE SYSTEM ENTRACE:

( Use your Jingleming account email address sign in please.)

Aftersale Ticket

Use & Setup Tutorial

Machines' Firmware Update

After-Sales FAQ

Maintenance Quotation Form

Jinglemining After-Sale General Outline

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